Frequently Asked
Questions

X Wallet is a mobile app developed by Zero Finance, which provides a true automated money lending experience without the need of any human processing elements or interruption, making it the first to break the traditional lending method offered by other lenders in Hong Kong. Without requiring the user to provide income proof, the loan is approved using big data analytics and machine learning technology based on only the HKID information provided by the applicant during the 3 easy steps application process. The approval result will take only 5 seconds. The fund will be processed automatically using Faster Payment System(FPS) and instantly deposited into your chosen bank account. Your application status is shown through the mobile app and you'll be notified once your loan is approved. Apply now and get your cash as fast as 20 minutes.

X Wallet emphasizes on a fully loan automation system which has never been done before. Nowadays, traditional lending is no longer capable of representing the era of technology advancement as it cannot fulfill the needs of new generation of users. Thus, the establishments of X Wallet can completely meet the borrowing habits and needs of customers. First, users are free from time and location barriers as the whole process could be completed through mobile app. Second, zero manual intervention operation is adopted which enables users to actively check their account and transactions to ensure the largest transparency and flexibility to users.

You may check the relevant information through "My Account" after logging into your X Wallet account.

You can reset the password in X Wallet by tapping the "Forgot Password" button in the sign-in screen. Please follow the steps to set password.

Please inform us within one month in writing if your personal information has been changed by email at cs_support@zerofinance.hk.

It depends on the type of information. For example, if your residential address has changed, you need to provide proof of address for the last 2 months.

Please visit "Contact Us" to access to "Leave your message" page, or contact our customer service hotline at 2531 0333 for assistance.

System services hours is 24 hours a day

Please visit PDPO for more information about our privacy policy.

To ensure your personal and account information are safe, high standards of security measure is put in place to protect not only you but every users' personal data. Please visit PDPO for more information about our privacy policy.

Regarding technical problems, please contact our customer service hotline at 2531 0333 or email us at cs_support@zerofinance.hk for assistance.

Please make sure that the network on your mobile phone is turned on and functioning properly, or else try resetting your password. If you still have trouble signing in, please email us at cs_support@zerofinance.hk for assistance.

If you suspect any abnormal activities with your account, please contact our customer service immediately at 2531 0333 or email us at cs_support@zerofinance.hk. We can work with you to help you resolve the problem.

The approval process is simple:

1. Download X Wallet mobile app.
2. Register as a member
3. Tap Apply for X Wallet to start the application process

During the application process:

1. Capture your HKID card
2. Fill-in your personal information
3. Authenticating your identity
4. Capture your bank account information

Once the loan is approved and the contract is confirmed, your money will be transferred automatically with FPS to your chosen bank account.

You can borrow as little as $1000 depends on the circumstances of individual cases. The shortest repayment period starts from 61 days and the longest is 48 months. *Only applicable to some existing refinance customers

Yes. X Wallet uses machine learning system to conduct financial analysis and loan approval process based on the information you have provided. For enquiries, please contact our Customer Service Hotline at 2531 0333.

Yes. X Wallet uses machine learning system to approve a loan through big data analytics and no income proof is needed during the application process.

No guarantors or collaterals are required to apply for an X Wallet loan.

Yes. We will process your application accordingly based on analysis from the information you've provided.

The interest offered by X Wallet is calculated daily. Interest will not be calculated for any unused credits.

After the verification process is complete and once the loan contract is confirmed, the fund will be processed automatically using Faster Payment System (FPS) and instantly deposited into your chosen bank account.

It will take as fast as 5 seconds to approve a loan after your application is submitted.

If your bank information has been changed, please contact our customer service hotline at 2531 0333 for assistance.

Make sure the email isn't in the spam folder of your email. If you are still have trouble receiving the email/SMS, please contact our customer service hotline at 2531 0333 for assistance.

You may edit your information through X Wallet mobile app before submitting your application, including personal information and account information. Yet, no changes are allowed upon the agreement is established. Information editing would only be done by our staff. If you want to edit the information such as loan amount, repayment period, or other personal information, please contact our Customer Services Hotline at 2531 0333.

X Wallet is a zero manual intervention loan application using machine learning technology to approve a loan, therefore, application approval and the amount you can borrow will be determined by the system itself.

X Wallet is a zero manual intervention loan application. It is necessary to provide your HKID for verification purpose in order to ensure data accuracy.

The lowest repayment amount is calculated in terms of total residual interest to be paid.

Yes. Repayment is completely flexible. You can pay-off your X Wallet loan at anytime within the borrowing period.

X Wallet provides the following two repayment methods, you can use either method to repay:

I. 7-Eleven Convenience Store

Please bring the repayment QR code of X Wallet to any 7-Eleven Convenience Store in Hong Kong for cash repayment. Each payment at 7-Eleven convenience store is capped at HK$5,000, while there is no limitation on the number of transactions. Separated transactions will be needed for the payment over HK$5,000. Repayment record will be updated on the next business day. (Public Holidays, Saturdays and Sundays are not considered as business days) Whilst one more business day will be needed for the transactions completed after 5pm. Please keep the payment receipt for record. Please check if the merchant name, payment number, payment amount, payment date and payment time on the receipt are correct.

II. FPS

Please use the mobile app of the payable bank to scan FPS QR code in X Wallet Mobile App for payment. The repayment record will be updated on the next business day before 12pm (Public Holidays, Saturdays and Sundays are not considered as business days). Please keep the repayment record for verification purpose. Before processing the repayment, please confirm the merchant name and payment amount. Any repayment which is not proceeded through the designated QR code might incur extra interest due to the delay in updating repayment record.

No. X Wallet acts as a revolving loan, your credit limits will still be kept after your repayment is paid off within the loan contract period.

X Wallet will never charge any hidden fees or administration fees for any successful, cancelled or rejected applications.

If you choose to unsubscribe from text messages, please contact us at 2531 0333. For email unsubscribe, please send your request by email to cs_support@zerofinance.hk with provision of your email address.

Yes. X Wallet will request from the applicant a credit report consent in order to get access to their credit report through TransUnion for application assessment.

The application procedure can be processed through online and mobile. You may submit documents through whatsapp, email or in person. You may merely use phone or computer to complete the whole application process and instantly get your cash.

Yes, we encourage you to apply for our loans whenever the required documents are prepared, including Hong Kong Identity Card, bank statement and income proof.

We evaluate the situations on a case by case basis and may make an exemption for the applicant subject to individual case. The loan application could still be approved if you have prepared all required documents including residential address proof, bank statement and income proof.

The exact purpose when you apply for a loan is not our major consideration. We highly welcome anyone who wishes to apply for purposes such as clearing credit card debts, urgent financial needs, etc.

The pre-approval process takes as little as 30 minutes when all required documents are submitted. The actual time required would depend on the circumstances at the time.

You are required to visit our branch to sign the contract in person.

We aim to offer you the best personal loan plan. Therefore, the actual loan amounts will depend on your particular case. We'll always do our best to fulfill your needs and meet your expectations.

We offer best personal loan interest rates to help meet your financial needs. The actual interest rate will depend on your particular case. You may contact our customer services hotline at 2531 0333 if you require further information.

Yes. You may contact our Customer Services Hotline at 2531 0333.

There are no additional administrative fees for the whole application process.

You may kindly refer to our customer experience shared on the website. One example, the monthly repayment amount would be $5,649 for a loan amount of $120,000 for a repayment period of 24 months. We aim to offer best interest rates to help you with your financial needs. You may contact our customer services hotline at 2531 0333 if you require further information.

Yes. We highly welcome you to apply for our X-Large Personal Loan to clear credit card debts. You may contact our customer services hotline at 2531 0333.

You are welcome to apply whenever you could provide a certificate of discharge. However, we do not accept the applications from applicants who are currently filing for bankruptcy.

Yes. We will proceed accordingly and give appropriate suggestions in order to fulfill your financial needs. If you have any further questions, please contact our customer service hotline at 2531 0333.

We will only get access to your credit history when we have obtain permission from you.

There are different loan requirements from different loan companies. Thus, there would be a wide range of factors that could affect your credit record.

The loan amount of Property Owner's Loan is larger and its approval is not limited by salary or income proof of the applicant. Moreover, the repayment period is more flexible, and interest rate are better. Apply now.

To apply for a Property Owner's Loan, please provide the following: 1. Hong Kong identity card 2. Within 2 months residential address proof 3. Latest 2 months income proof (Personal or commercial bank records / Salary proof from employer / Tax demand note) 4. Proof of employment (Employment agreement or contract / Employee ID / Letter of appointment / Latest 2 months payroll slip) 5. Mortgage instalment record and balance record concerned

No, a lawyer is not needed to process a Property Owner's Loan. Also, the customer is not required to provide any security or a Title Deed.

We can provide flexible repayment options that are as short as 1 month to 240 months, you may decide on the repayment period according to your repayment ability.

We aim to offer you the best Property Owner's loan plan. Therefore, the actual loan amounts will depend on your particular case. We'll always do our best to fulfill your needs and meet your expectations.

Yes, we accept loan applications from property owners of jointly owned properties. Apply now.

Yes, customers can sell their property at any time during loan process. The owner will need to inform us in advance after an agreement has been made between the owner and the buyer. We may set the cut-off date as the closing date so that the customer can repay the loan in full on the same day. Click here to apply

Please provide the following documents to get your first and second mortgages : 1. Hong Kong identity card 2. Latest 2 months residential address proof (Latest bank statement or utility with your name) 3. Latest 2 months income proof (Personal or commercial bank records / Salary proof from employer / Tax demand note) 4. Proof of employment (Employment agreement or contract / Employee ID / Letter of appointment / Latest 2 months payroll slip) 5. Payment proof for mortgage and rent arrears or provisional agreement for sales and purchase / Agreement for sales and purchase (only applicable to new buyers of property)

Yes, to ensure the quality in our mortgage services, our lawyers to handle your mortgage to offer you a peace of mind.

We can provide flexible repayment options that are as short as 1 month to 300 months, you may decide on the repayment period according to your repayment ability.

We offer best mortgage loan interest rates to help meet your finance needs. The actual interest rate will depend on your particular case. You may contact our customer services hotline at 2531 0330 if you require further information.

Yes, customers can sell their property at any time during loan process. The owner will need to inform us in advance after an agreement has been made between the owner and the buyer. We may set the cut-off date as the closing date so that the customer can repay the loan in full on the same day. Click here to apply

Yes, we accept loan applications from property owners of jointly owned properties.

Yes, we accept applications regardless of property age and type in Hong Kong, including private homes, tenement buildings, shops, commercial, industrial properties, and parking spaces. Depending on the situation, we will analyze and consider from many aspects of your property. You may contact our Customer Services Hotline at 2531 0330 if you require further information.

Yes, we will evaluate your situation and provide a financial analysis service. You may contact our customer services hotline at 2531 0333 if you require further information.

A Transfer Mortgage is transferring your current mortgage to another lender.

Please provide the following documents : 1. Hong Kong Identity Card 2. Latest 2 months Residential Address Proof 3. Latest 2 months Bank Account Records (Personal/Commercial) 4. Latest 2 months Income Proof (eg. Bank Statement/Proof of Employment Letter) 5. Only your latest repayment records are required. 6. Payment Proof for mortgage and Rent arrears.

Yes, the pledged stocks remain freely tradable providing that you settle any outstanding balance with the sale proceeds.

Only around 350 stocks can be pledged. You may contact our customer services hotline at 2531 0333 if you require further information.

Each stock has different loan ratio which is up to 60% of its market value. You may contact our customer services hotline at 2531 0333 if you require further information.